EVNT Intelligence

Know what is happening. Know what to do next.
Operational intelligence for EV charging infrastructure.
EVNT Intelligence helps charge point operators, site hosts, service organizations, and equipment providers move from identifying charger issues to taking informed action.
Bring operational data, service activity, equipment intelligence, customer experience, and maintenance workflows into a more connected operating environment.
Operated by eStation Group  
From Charger Issue to Resolution
Knowing that a charger is unavailable is only the beginning.
EVNT Intelligence is designed to help teams understand:
What happened?
What equipment is affected?
What action should be taken?
Who needs to respond?
Is a service visit or replacement part required?
Has the issue actually been resolved?
EVNT Intelligence helps teams move beyond alerts and toward coordinated resolution.
Operational Intelligence for Real EV Infrastructure
EV charging operations involve more than charger status.
EVNT Intelligence brings together relevant operational and equipment context to help teams make better service and maintenance decisions.
Capabilities can support:
Charger and equipment identification
Fault and error-code context
OCPP-related operational information
OpenADR-related information
Service and maintenance history
Technician findings
Repair activity
Component and replacement-part context
Equipment compatibility
Asset performance history
The goal is simple: Help teams understand the equipment, understand the issue, and determine what should happen next.
Field Intelligence & Opportunity
Turn field activity into useful operational insight.
EVNT Field Intelligence & Opportunity helps organizations organize and understand charger issues, service activity, customer reports, maintenance findings, and operational outcomes.
This can help teams identify:
Recurring charger issues
Sites requiring attention
Service priorities
Maintenance opportunities
Equipment trends
Customer-impacting problems
Potential lifecycle and replacement needs
The objective is to turn fragmented operational information into a clearer picture of where attention is needed.
AI-Powered Operational Support
EVNT Intelligence includes role-based AI support designed around EV charging operations.
These capabilities are designed to assist teams—not replace operational judgment.
Maintenance Manager
Supports maintenance planning and technical resolution.
Designed to help with:
Fault triage
Maintenance priorities
Service history review
Technician support
Repair tracking
Recurring issue identification
Customer Service Manager
Supports customer communication and service follow-through.
Designed to help with:
Customer issue classification
Service updates
Case status
Escalation
Resolution follow-up
Customer experience consistency
Operations Manager
Supports day-to-day charging operations.
Designed to help with:
Asset and site visibility
Operational prioritization
Uptime oversight
SLA awareness
Service coordination
Operational reporting
Procurement & Purchasing Manager
Supports sourcing when service requires equipment, parts, or replacement components.
Designed to help with:
Product identification
Compatible replacement options
Sourcing support
RFQ preparation
Purchasing workflows
Order coordination
From Service Need to Sourcing
When a charger requires a replacement component or new equipment, the sourcing process should not become a separate operational problem.
EVNT Intelligence is designed to help carry the service need into the procurement process.
Enterprise customers can access sourcing opportunities through EVCSourcery and EV Refurb as part of the broader EVNT experience.
EVCSourcery
Supports new equipment, parts, and supply.
EV Refurb
Supports refurbished, recovered, and second-life equipment and components.
Built for Charge Point Operators
Keep more of the operating picture in one place.
EVNT Intelligence can help CPOs improve visibility across charger issues, maintenance activity, customer concerns, service performance, and sourcing needs.
Designed to support:
Multi-site operational visibility
Maintenance coordination
Customer service consistency
Service prioritization
Uptime management
Equipment and parts sourcing
Operational reporting
Built for Site Hosts
Understand what is happening at your charging sites.
Site hosts often rely on multiple providers to keep charging infrastructure operating.
EVNT Intelligence is designed to give site owners and managers clearer visibility into:
Charger condition
Open issues
Service activity
Maintenance status
Resolution progress
Equipment needs
Site performance
The goal is greater transparency between the site, operator, service provider, and equipment ecosystem.
Built for OEMs & Equipment Providers
Support the equipment beyond installation.
EVNT Intelligence can help equipment providers better support field operations, maintenance teams, and service organizations around their installed equipment.
Potential benefits include:
Better service context
Stronger field-support workflows
Equipment issue visibility
Maintenance intelligence
Replacement-part support
Customer-service coordination
Lifecycle insight
Improved connection between products, service, and operators
Where authorized, operational insights can help equipment providers better understand how products perform in real-world service environments.
Customer Experience Is Part of Uptime
A charger problem is also a customer experience problem.
Drivers, site hosts, operators, and service teams all experience the consequences of unreliable infrastructure differently.
EVNT Intelligence is designed to help organizations coordinate technical resolution with customer communication.
That means helping teams answer:
Has the issue been acknowledged?
Is someone working on it?
What is the current status?
Has the repair been completed?
Is the charger actually back in service?
Better communication builds trust while technical teams work toward resolution.
More Than Monitoring
Monitoring tells you something changed.
Operations require deciding what to do about it.
EVNT Intelligence is designed to support the next steps after an alert:
1
Understand
2
Prioritize
3
Coordinate
4
Communicate
5
Repair
6
Verify
Human teams remain in control of operational decisions and approvals.
Built to Connect
EV charging infrastructure operates across many systems.
EVNT Intelligence is being designed to support integration with the tools and systems organizations already use.
Integration areas can include:
EV charging management platforms
OCPP systems
OpenADR systems
OEM platforms
Maintenance and service systems
CRM
ERP
CMMS
Ticketing systems
Procurement systems
Enterprise data platforms
AI and workspace tools
API connectivity helps EVNT Intelligence fit into broader enterprise workflows rather than becoming another isolated system.
Enterprise Intelligence
Where charging operations come together.
EVNT Enterprise is designed for organizations managing larger charging portfolios, service operations, or multi-site infrastructure.
Enterprise capabilities can include:
Multi-site asset intelligence
Organization workspaces
Role-based access
Maintenance workflows
Customer service workflows
Operations management
Procurement support
Marketplace access
APIs and integrations
Operational reporting
Internal and external dashboards
Audit history
Built for Uptime. Built for Trust. Built for Action.
EV charging infrastructure is becoming more complex.
The organizations responsible for it need more than disconnected alerts, service tickets, maintenance records, and parts searches.
EVNT Intelligence is being built to connect the operational pieces that help keep charging infrastructure working.
Know what happened.
Know what it means.
Know what to do next.
EVNT Intelligence